Course Curriculum
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1
Welcome!
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Course Welcome
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2
1. Introduction
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Course Introduction
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Course Material Overview
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3
2. Auto Damage Appraiser - Overview
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1. Auto Damage Appraiser Overview Intro
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2. What is an Auto Damage Appraiser?
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3. What can you do as a Auto damage Appraiser?
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4. Auto Damage Appraiser Review
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4
3. Auto Claim Process
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1. Auto Claim Process
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2. First Notice of Loss
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3. Claims Representative Assignment
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4. Vehicle Inspection
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5. Liability Investigation
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6. Repairable Vehicle calims Paid
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7. Vehicle taken to shop for Repair
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8. Repair & Possible Damage
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9. Subrogation
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5
4. Auto Policy Basics
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1. Auto Poilcy Basics
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2. Liability & Physical Damage
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3. RRUPP
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TX Auto Policy
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6
5. Things To Know When Handling Claims
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1. Things to Know when Handeling Claims Intro
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2.1 ICE - Speed
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2.2 ICE - Accuracy
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2.3 ICE - Cost Effective Estimate
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2.4 ICE - Documentation
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3.1 Equipment Needed
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3.2 Equipment Needed Overview
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4. Mapping Tools
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5. Technical Resources
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7
Midcourse Update
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1. Midcourse Update
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8
6. Process for Inspection Assignment
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1. Communication
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2. Review the Assignment Thoroughly
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3. Make Contact
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4. Day of Inspection
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9
7. Automobile Parts Overview
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1. Automobile Parts Introduction
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2. Parts Sourcing
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3. Body
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4. Structure
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5. Suspension
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6. Engine Transmission
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7. Electrical and Computer
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8. Safety
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Parts Note
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Unitized Rear Parts & Wheels
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Unitized Front Rear Parts & Mechanical Components
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Truck Parts
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Disassembled Vehicle Parts
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10
8. Automobile Repair Process Overview
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1. Introduction
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2. Pre Repair Scan
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3. Blueprint Disassembly
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4. Repairable Panels
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4.1 Plastic Repair - Bumper
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4.2 Plastic Repair - Bumper Cover Tab Repair
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4.3 Plastic Repair - Non Structural and Two Sided Bumper Repair
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4.4 Sheet Metal - Large Damage Repair
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4.5 Sheet Metal - Small Damage Repair
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4.6 Sheet Metal Overview
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5. Bolt on Replacement Parts
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6. Welded on Replacement Parts
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6.1 Aluminum Parts
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6.2 Door Skin Removal and Replacement
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6.3 Sheet Metal and Steel Panel Replacement
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7. Refinish
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7.1 Refinish Painting
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8. Reassembly
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9. Post Repair Scan
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10. Automobile Repair Process Overview
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3M Two-Sided Bumper Repair
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3M Flexible Patch Non-Structural Bumper Repair
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3M Plastic Tab Repair
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3M Cosmetic Flexible Bumper Repair
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3M Metal Small Damage Repair
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3M Express Damage Repair
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3M Large Damage Repair
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3M Panel Bonding Excluding Door Skin
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3M Steel Part Replacement
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3M Metal Working
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3M Welding Spark Protection
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3M Door Skin Removal
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3M Door Skin Replacement
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11
9. Total Loss
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1. When Why is a Vehicle Considered a Total Loss
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2. Total Loss Process
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3. Owner Retain Buyback
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6. Next Course
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4. Vehicle Valuation
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5. Total Loss Inspection
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CCC Conditioning Matrix
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CCC Total Loss Form
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12
10. CCC Estimating
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1. CCC Estimating Introduction
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2. Settings
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3. Profiles
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4. Estimate Entry Admin Data Entry
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5.1 Estimate Entry Video 1
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5.2 Estimate Entry Video 1
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5.3 Estimate Entry Video 3
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6. Motor Raced Guide
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Motor Raced Guide To Estimating
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Motor Guide To Estimating
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7. Total Loss
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8. Parts Code Tables
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9. Potential Disagreements
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10 CCC Estimating Overview
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11. Labor Time Review
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CCC Valuescope Option Definitions
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CCC Parts Code
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13
11. Completing a Vehicle Inspection
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1. Completing a Vehicle Inspection Introduction
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2. Before Arrving at the Vehicle Location
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3. Upon Arriving at the Vehicle Location
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4. Inspecting the Vehicle
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5. Prior to leaving the Vehicle Location
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6. Inspection Walkthrough
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7. Extra Inspection
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8. CCC Estiamting Completion
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9. CCC TL Evaluation
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PDR Matrix
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14
12. Collision Claim
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1. Damages Inspection
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2. Repair Labor
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3.1 Repair VS Replace n
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3.2 Repair vs Replace
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4. Disassembly
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15
13. Hail Claims
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1. Hail Claims Introduction
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2. Typical Damages from Hail
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3. Damages not Related to Hail
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4.1 Estimating Hail Damage
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4.2 Estimating Hail Damage - PDR
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5. Hail Preview
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6. Hail Inspection
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7. CCC Hail Estimate
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16
14. Flood Claims
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1. Flood Claims Introduction
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2. Time Since Date of Loss
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3. Facts of Loss
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4. Insurance Company Guidelines
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5. Document Damage
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6. Types of Damages
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7. Flood Claims Overview
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17
15. Fire Claims
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1. Fire Claims Introduction
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2. Things to Consider
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3. Potential SIU Fraud
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4. Potential for Subrogation
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5. Common Damages
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6. Total Loss
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18
16. Vandalism & Theft Claims
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1. Vandalism & Theft Introduction
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2. Document the Damage
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3. Prior Damages
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4. Communication Cliam Representative
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5. Vandalism & Theft Overview
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17. SIU, Underwriting, and Coverage Concerns
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1. SIU Concerns
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2. Underwriting Concerns
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3. Coverage Concerns
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20
18. Motorcycle Claims
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1. Motorcycle Claims Introduction
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2. Types of Motorcycles
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3. Damages and Repairs
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4. CCC Motorcycle Claim Overview
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5. CCC Motorcycle Claim
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6. Motorcycle Claims Overview
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21
19. Camper, RV, Motorhome, and Trailer Claims
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1. Introduction
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2. Types Construction
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3. Damages Repairs
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4. CCC
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5. CCC Example
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RV Reference Guide
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22
Auto Course Conclusion
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Auto Course Conclusion
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Instructor(s)

Auto Instructor
Justin Morton